11. Why should I purchase Carnival’s Cruise Vacation Protection?
By purchasing Carnival’s Cruise Vacation Protection – with our new “Cancel for Any Reason” feature – you can receive reimbursement for your otherwise non-refundable cancellation penalties, medical costs, baggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.
Carnival’s Cruise Vacation Protection protects you with a 100% cash reimbursement of applicable penalties for cancellations due to
specified reasons, such as:

·
Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you.
·
You become ill and can’t travel.
·
You are involuntarily terminated or laid off by an employer.
·
A severe weather watch or warning is issued and affects your travel to the port of embarkation.
·
A common carrier delay due to inclement weather causes you to miss more than 50% of your cruise vacation.

Or, if you must cancel for ANY OTHER reason, our new “Cancel for Any Reason” feature will provide a future cruise credit equal to 75% of the applicable penalties.

Our plan also provides protection if:
·
A family member back home passes away and you must return from your vacation early.
·
Your luggage is lost by the airline.
·
You twist your ankle and must visit a doctor/clinic while traveling.
·
You incur any other unforeseeable events as listed in the Plan Description.

For your convenience, the cost of the plan will automatically appear as a option on your invoice. For a more complete description of the plan benefits, terms, conditions, and exclusions please view our Plan Description.
Frequently Asked Questions
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5/31/2013
6/15/2013
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$200.00/ Person
50%/ Person
75%/Person
Full Penalty

1. What is the cost for 3 or 4 in the stateroom?
Interior 4B and 4G are $439 for third person and $239 for fourth person
Ocean View 6C is $359 for third and fourth person per person
Balcony 8C is $379 for third person and $479 for fourth person
Third and fourth person deposit is $200 per person and space is based on availability.
Taxes not included.

2. I am a past guest of Carnival, do I get a lower rate?
At this time, our group rate is lower than the past guest rate.  We will check prices prior to booking your stateroom to see which rate is best for you.

3. Are passports required?
Carnival requires guests to provide proper travel documentation in order to travel. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. Non-U.S Citizens must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements.
It is recommended that all guests travel with a valid passport during their cruise. This will enable guests to fly from the U.S. to meet their ship at the first port should they miss their scheduled embarkation and allow guests that must disembark the ship before their cruise ends due to an emergency to fly back to the U.S without significant delays and complications. It is also recommended that all guests travel with a passport valid for at least 6 months beyond completion of travel. The Western Hemisphere Travel Initiative (WHTI) allows U.S. citizens (including children) sailing on cruises that begin and end in the same U.S. port to travel with one of the following WHTI compliant document:
·
Valid U.S. Passport
·
Passport Card
·
Original or suitable quality copy of a Birth Certificate (Issued by a government agency: state/county/city)
·
Certificate of Naturalization
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Trusted Traveler Program Membership Card, e.g., Nexus Card, Sentri Card or Fast Card
·
Enhanced Tribal Card
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A Consular Report of Birth Abroad
·
Enhanced Driver's License (EDL)

Note: Enhanced Driver's Licenses can be used as proof of citizenship at land and sea ports of entry. However, it cannot be used to travel by air outside the United States.
New York is currently one of the four U.S. states producing EDLs.

4. Are gratuities included in the price?
Unfortunately, they are not.  Gratuity is $11.50 per person per day for a total of $57.50. They can be pre-paid.

5. Can I pick my stateroom?
The sooner you pay the $200, the better chance you have to get the stateroom of your choice.  The $25 initial deposit only locks in your rate, not stateroom.

6. What is the Liquor and Beverage Policy?
Bringing Alcohol On Board

Embarkation Day:
Guests are prohibited from bringing alcoholic beverages on board. However, at the beginning of the cruise during embarkation day, guests (21 years of age and older) may bring on board one bottle (750ml) of wine or champagne, per person, only in their carry-on luggage. A $10 corkage fee per bottle will be charged should you wish to consume this wine in the main dining room; $14 corkage fee per bottle in the steakhouse. (A corkage fee is a charge exacted at a restaurant for every bottle of liquor served that was not bought on the premises)

On embarkation day, each guest may bring a small quantity of non-alcoholic beverages on board and only in their carry-on luggage. A small quantity is considered a maximum of 12 bottles and/or cans, 20 ounces each or less.

All alcohol/hard liquor/beer (sealed, unopened bottles/cans), wine/champagne over the allowable 1-bottle per guest (sealed, unopened bottles) or excessive quantities of non-alcoholic beverages (over 12 per person, sealed, unopened bottles/cans) will be confiscated and stored for safekeeping until the end of the voyage. The retained item(s) will be available for collection onboard in a designated location on the morning of debarkation. Unsealed liquids that are prohibited will be discarded, as well as any unclaimed items left after the voyage, and no compensation will be given in either case.

Large cooler restrictions:
Carnival Cruise Lines does not allow guests to bring large coolers on board its ships. However small, personal-sized coolers, no larger than 12”H x 12”L x 12”W for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage. Screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process. Therefore, large coolers are not permitted as carry-on or checked luggage.

Ports-of-Call:
Alcoholic beverages of any kind purchased in any Port-of-Call will be retained at the gangway, stored on board and held by Carnival until the end of the voyage.

Gift Shops On Board:
Alcoholic beverages of any kind purchased in the ship's gift shop will be stored on board and be retained by Carnival until the end of the voyage.

Drinking Alcohol On Board:
The minimum age for the purchase and/or consumption of alcoholic beverages in the bars, lounges and gift shops is 21 years of age. In the event that Bar/Restaurant/Gift Shop staff are in question that a guest is less than 21 years old, they shall request picture identification, prior to serving the drink or selling the bottle of liquor.
Carnival reserves the right to refuse the sale of alcoholic beverages to anyone.

7. Is the cost of the Emerald Room Steakhouse included?
Unfortunately, it is not.  It is available at a nominal fee of $35 USD per person, the fee includes an appetizer, entrée, dessert and the wait staffs’ gratuity; additional gratuities are optional and may be extended in cash or to the guest's Sail & Sign Account, at the guest's discretion. The fee does not include any beverage that is normally ordered through the bar service such as wine, liquor, soda and bottled water. The $35 USD fee also applies to children. The dress code for the Steakhouse is Cruise Elegant (Jeans permitted on Cruise Casual evenings).

8. What is Sail and Sign?
Sail & Sign is Carnival's on board cashless credit program, which allows you to charge all your services, gratuities and purchases during your cruise to your stateroom. All locations on board will accept your Sail & Sign card for payment; the casino will also accept cash. A credit card or cash deposit is needed to establish your personal on board account.

9. What fees are associated with using my cell phone onboard?
Carnival Cruise Lines, through agreement with Wireless Maritime Services, proudly offers an advanced roaming network on board Carnival Cruise Lines ships, allowing you to make and receive calls while at sea using your own mobile phone and telephone number.
International roaming charges will be conveniently billed to you by your home mobile carrier. Mobile phone service will be available for use while the ship is at sea.

Service Requirements
The mobile networks on your ship are accessible by most mobile phones. The WMS mobile network – www.cellularatsea.com – is accessible by most mobile phones supporting both GSM and CDMA technologies. CDMA users should ensure their phone is set to allow roaming.
You must have service with one of the more than 340 carriers worldwide that have a roaming agreement with Wireless Maritime Services. Not all prepaid phones are currently supported.  When the ship is sailing out of range of band-based mobile phone networks, mobile phone service will still be available. When the ship is in port, you can connect to local roaming networks as permitted by your home mobile carrier.

Calls to USA, Canada and the Caribbean
Dial “1”, the area code and number just as you would at home
Calls to Other Countries
Dial “+”, the country code and the full number (Verizon Wireless/Sprint users dial “011”, the country code and the full number).

GPRS Data Service
If your home carrier supports GPRS data service, you can use mobile phone service with compatible GPRS data capable devices to check email, surf the web and share photos while traveling just as you would at home. Charges will be conveniently billed to you by your home mobile carrier.

Checking Voicemail
Most users will be able to check their messages by pressing and holding the “1” key. Please note that some home mobile carriers charge for messages deposited to and retrieved from voicemail while a customer is roaming. Please contact your home carrier customer service with any questions about your voicemail.

Text Messaging
If your home mobile carrier supports GSM, text messaging service is available on compatible GSM devices. Address your text message to your North American number with “1”, the area code and number.
As a courtesy to other guests, please set your ringer to vibrate and avoid loud conversations while in public areas.

Charges, Billing and Customer Service
Rates for usage of your cellular phone are determined by your home mobile carrier. Please note that calls to 800, 888, 866 and 877 numbers are not toll free. You will be billed by your home mobile carrier for your international roaming usage on your regular mobile phone bill. It can take up to 60 days for charges acquired while using your cellular phone at these times to appear on your phone bill. For more information, please contact your home mobile carrier customer service.

10. If I bring my own laptop, do I have to pay for internet charges onboard?
Internet Café / Wireless Internet Services
To keep you connected while at sea, satellite Internet access is available via WiFi throughout the vessel (including your cabin) and in the Internet Café.

Internet Café
The Internet Café is open 24-hours and features individual terminals where you can surf the Web, chat online, and access your private e-mail account (Gmail, AOL, Hotmail, Juno, Yahoo, etc.)

Wireless Users – Laptops and other WiFi equipped devices
Got a laptop, an iPad, or a netbook? Got 802.11 a/b/g/n wireless capability (that's just geek speak for WiFi)?

Pricing
Instructions on how to create an account and pricing details are present on-screen in the Internet Café or on your laptop once you connect to Carnival WiFi. Internet pricing is identical, whether you are using the Internet Café terminals, your own laptop or other wireless devices. All Internet charges will be billed directly to your onboard “Sail & Sign” account.

Time Plans offer guests the opportunity to enjoy a lower per-minute rate. These Time Plans are transferable between Internet Café terminals and personal laptops/wireless devices, can be used anytime throughout the cruise until disembarkation and don’t have to be used in a single session. No refund will be provided for unused minutes. Upgrading a pre-selected pricing option is not available and plans are subject to change.

• 480 minutes for $159 USD
• 240 minutes for $89 USD
• 120 minutes for $59 USD
• 45 minutes for $29 USD
• Pay As You Go: $0.75/min

Printing – available in the Internet Café at $0.50 USD/job
Activation fee – a one-time $3.95 USD charge applies to each user on their first login only.
Boarding Passes – you can check in online and print your boarding passes in the Internet Café; please note, regular printing and online time charges apply.
Laptop rental
A limited number of laptops are available for rent; pricing and additional information available onboard.

12. I need help with travel and accommodations in New York, can you assist?
Yes, we can.  Just let us know when you are putting your deposit down and we will find the best rates for you.

13. What is the cancellation and refund policy?
You can cancel until May 30, 2013 and receive a full refund.  Beginning May 31, 2013 the cancellation fees are as follows:
  




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Cancellation penalties apply to all guests in a stateroom and are assessed in the event of either partial or full stateroom cancellations.
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The system will keep the higher calculated penalty amount when the guest is cancelled.
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Cancellation of Fly-Aweigh guests may result in an additional penalty for the air portion, up to, but not limited to, the full air add-on amount, as imposed by the air carrier.
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Percentage penalty charged applies to cruise fare, non commission fare, air add-on, supplemental fare, cruise only transfers and pre and post cruise packages where applicable.
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No refund in the event of interruption or cancellation by guests after the start of the cruise. We strongly recommend the purchase of trip cancellation insurance such as Carnival's Cruise Vacation Protection Plan.
Ÿ
Prior to receipt of final payment and if for any reason accommodations are not available, Carnival may substitute accommodations of the same or better quality on another of Carnival's vessels.
Ÿ
Vacation Protection Plan premiums are non-refundable and non-transferable.

14. How do I get to the Port of New York?
New York City Passenger Ship Terminal

Pier# 88/90/92
711 12th Avenue at 55th Street
New York City, New York 10019

Travel Time:
15 miles from Newark International Airport; travel time is approximately 45 minutes.
15 miles from LaGuardia Airport; travel time is approximately 45 minutes.
20 miles from JFK International Airport; travel time is approximately 60 minutes.

Directions to the Port:

Traveling from outside of New York City
New Jersey Turnpike North/South
Take Lincoln Tunnel to New York City and follow signs to West 42nd Street
Turn left on to West 42nd Street
Turn right on to 12th Avenue (West Side Highway)
Turn left at 55th Street and proceed up the ramp to the terminal
Proceed to Pier #88/90/92

Port Parking:
Credit Cards or Cash (rates subject to change by the Port Authority)
$30 per day
Full payment due upon entering the parking area.
Accepted forms of payment: U.S. Dollars, U.S. Traveler's Checks, Visa, MasterCard.
Open rooftop, gated, outdoor parking lot under 24-hour patrol.
No advance reservations required.
Handicap Parking available with proof of valid permit.
For more information: contact P&O Parking at 212-641-4454.
Airport Parking: Carnival Cruise Lines guests are invited to enjoy discounted off-airport parking rates throughout the Park’ N Fly Network offering service from over 65 airports nationwide. Click here to book via authorized site to obtain discount parking. Please be sure to read terms and conditions in the Park’ N Fly site.